Our Support Commitment

You Will Receive…

• Courteous Service - Forvan conducts business in a friendly, honest and professional manner.



• Detailed Documentation - Forvan will document your problem and the actions taken to resolve the problem.



• Access to Knowledgeable, Trained Specialists - Forvan has expertise in varying fields of IT.



• Prompt Response - Forvan maintains a 4-hour response time either by phone, remote or on-site. (during regular business hours)



• Flexible Service - Forvan can work with your existing in-house IT individual or department to continuously monitor and maintain an efficient system.



• Great Value - Forvan uses an economical formula in order to provide the best service and Information Systems Support for every dollar invested.



• Priority Response - Forvan handles emergency/critical issues first as pre-determined by a qualified Forvan support representative.



• Around the Clock Support - Forvan provides 24 x 7 support for emergency problems and situations. (Contracted Clients)



• Technology Recommendations - Forvan recommends ways to save time and money.



• Ease of Communication - Forvan assigns a dedicated account rep to all clients.



• Call Reports - Forvan records and track all problems, inquiries, or other types of calls received by our support staff.



• Monthly Status Reports - Forvan provides monthly reports so that all issues are communicated in a timely and effective manner. (Contracted Clients)



• Future Forecasting - Forvan forecasts any future technology requirements and can assist with design, planning, and implementation for all areas that affect the technology infrastructure.



• New or Modified Applications or Systems - Forvan can assist with the transition of new applications and systems that include support, planning and coordination of the necessary activities.



• Software/Hardware Evaluation - Forvan evaluates any new software or hardware possibilities and makes appropriate recommendations.



• Infrastructure Modifications - Forvan will recommend infrastructure modifications and help create a smooth transition when implementing any new business requirements.